Refund policy

At Tidy Haven Co., we want you to love your purchase. If something isn’t quite right, we’re happy to help with eligible returns, refunds, or replacements.

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be free from damage caused by use
  • Include its original packaging when reasonably possible
  • Have proof of purchase or the original order information

Please contact us before sending any item back. We will provide return instructions and the appropriate return address.

Items That Arrive Damaged or Incorrect

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item and packaging

Depending on the situation, we may provide a replacement or full refund, including reasonable return shipping costs when applicable.

Please do not return damaged or incorrect items without contacting us first.

Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period.

For these returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • The item must meet the return requirements listed above.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items marked as final sale
  • Used or damaged items
  • Items damaged after delivery due to misuse or improper handling
  • Items returned after the 30-day return period

If an item is defective or arrives damaged, please contact us even if it falls into one of these categories.

Exchanges

We do not guarantee exchanges because product availability can change. If you need a different item, we may recommend returning the original item and placing a new order.

Order Cancellations

Because our orders may be processed quickly, cancellation requests must be submitted as soon as possible after placing an order.

Once an order has entered processing or has shipped, we may be unable to cancel it. In that case, you may request a return after delivery in accordance with this policy.

Return Shipping

Customers are responsible for return shipping costs for approved returns due to personal preference or change of mind.

Tidy Haven Co. will address return shipping costs for items that arrive damaged, defective, or incorrect.

Contact Us

For questions about a return, refund, or replacement, please contact us through the contact information provided on our website.

Tidy Haven Co.

A calmer home starts with a place for everything.